Professional Summary

I am a dedicated and enthusiastic Retail Specialist and Facilitator with demonstrated expertise in retail operations and customer service, supported by a solid foundation in warehousing and logistics.I thrive in fast-paced environments, excelling at enhancing team performance, smoothly resolving customer issues and consistently upholding top-notch standards.Currently, I am seeking further opportunities in retail, where I can continue my passion for operational and customer service excellence in a new adventure.

Beyond the Workplace

To relax on my days off, I enjoy cooking, playing VR Paintball, completing quests with my mates and learning new things.I also find great joy in reading, particularly books on humorous fiction and Personal development.My music tastes are quite varied spanning over seven decades, its a large mix of styles and genres. I have over 5,000 songs in my ever-expanding collection.

I have recently been getting into fitness with the aim to be able to do at lest 10 pull ups, by the end of the year.I've learnt a lot about myself, over the last few years working in retail and I have come a long way. I have a few People to thank for this and their support. Alishia, Donna, Kristy, Danni, Liam, Ryan, Flynn, Brandon & most of all Dorothy. I wouldn't be where I am now, if it wasn't for you.

Work Achievements

• Achieved The Workplace Safety Award for proactively maintaining a hazard-free environment. Achieved this by consistently ensuring the timely removal of rubbish and empty pallets to prevent trips and falls, and by actively promoting the correct usage of safety equipment among team members to prevent injuries.• Enhanced Stock Management Efficiency by meticulously ensuring all crates were accurately filled, correctly split by department, and precisely sorted onto respective department cages. This systematic approach significantly reduced stock returns to the dock for resorting, optimising replenishment workflows.

• Consistently Delivered Exceptional Customer Experiences resulting in numerous instances where customers sought me out specifically to express their gratitude for the comprehensive assistance I provided during their store visits.• Optimised Stock Replenishment Efficiency by consistently ensuring the prompt removal of all rubbish and cardboard from stock replenishment cages. This proactive approach enabled Sequence teams to process their allocated department cages up to 50% faster, significantly enhancing operational flow.

Skills

• Applied meticulous attention to detail, significantly reducing errors and preventing stock returns from the shop floor back to the loading dock.• Proven ability to excel both independently, taking initiative and ownership, and collaboratively as a valuable team member.• Utilised clear, concise, and impactful communication to convey information effectively to ensure the decanting of stock was done accurately to reduce errors.• Demonstrated a genuine enthusiasm for collaborating with diverse individuals, fostering positive interactions and strong relationships.• Maintained a consistently professional and friendly demeanour, ensuring excellent communication during all phone interactions.

• Readily adjusted to changing priorities and new challenges, demonstrating flexibility and resilience in dynamic environments.• Applied strong critical thinking abilities to effectively identify and resolve complex issues as they arose throughout the day.•Delivered exceptional customer service by actively assisting customers, resolving inquiries, and efficiently locating products.• Provided direct support and guidance to junior team members on the sales floor, assisting with customer interactions, stock inquiries, and effective communication techniques.• Managed and processed product returns efficiently, accurately documenting items and coordinating their re-entry into stock or disposal.

To view my employment history, training and skills in more detail. Click the links Below to view my employment profiles.